dddjl Privacy Policy

This Privacy Policy is issued by the Operator of dddjl.club ("dddjl", "we", "us", or "our"). It applies to all individuals who access, register on, or use the dddjl online gaming platform, including visitors who browse dddjl.club without registering an account ("you" or "Data Subject").

dddjl processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations (IRR), and relevant issuances of the National Privacy Commission (NPC). By using dddjl, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy applies to personal data collected through the dddjl website at dddjl.club, the dddjl mobile application (where applicable), any live chat or support interactions with dddjl staff, and any other channel through which you communicate with dddjl.

When you register an account, use dddjl's services, or contact support, we collect the following personal data that you provide voluntarily:

• Identity Information: Full legal name, date of birth, gender, nationality.
• Contact Information: Philippine mobile number, email address, residential address.
• Account Credentials: Username and encrypted password (passwords are stored in hashed form and are never accessible in plaintext by dddjl staff).
• Identity Verification (KYC): Government-issued ID type and number (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS ID), selfie or photo for facial verification where required.
• Financial Information: GCash account number, Maya account number, or bank account details (BDO, BPI, UnionBank, Metrobank) for the purpose of processing deposits and withdrawals. Full payment card numbers are never stored by dddjl.
• Communication Records: Contents of support chat transcripts, emails, and any voluntary feedback submitted to dddjl.

When you access or use dddjl, certain technical data is collected automatically by our systems:

• Device & Browser Data: Device type, operating system version, browser type and version, screen resolution, and language settings.
• Network Data: IP address, internet service provider, and approximate geographic location derived from IP.
• Usage Data: Pages visited, games played, session duration, game history, bet amounts, wins and losses, bonus interactions, and navigation patterns within dddjl.
• Log Data: Server log files recording access timestamps, login events, errors, and platform interactions.
• Cookie and Tracking Data: Data collected via cookies and similar technologies as described in Section 5 of this Policy.

Where you register or log in via a third-party account (e.g., Google or Facebook), dddjl receives basic profile information including your name and email address as authorised by that third-party platform's own terms and your privacy settings on that platform.

dddjl processes your personal data for the following specific and legitimate purposes:

• Account Registration and Verification: To create, maintain, and verify your dddjl Account, including age verification to ensure compliance with the 21+ requirement under PAGCOR regulations.
• Service Delivery: To provide access to all dddjl games, process bets and game results, manage your Wallet, apply bonuses, and deliver the full online gaming experience you have registered for.
• Payment Processing: To process GCash, Maya, BDO, BPI, UnionBank, and other supported payment transactions for deposits and withdrawals in Philippine Pesos.
• KYC and Anti-Money Laundering Compliance: To fulfil our regulatory obligations under Philippine law, including identity verification, source of funds checks, and transaction monitoring as required under applicable AML/AMLC frameworks.
• Responsible Gaming: To monitor gaming activity and identify players who may be exhibiting problem gambling behaviours, enabling timely application of responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion.
• Fraud Detection and Platform Security: To detect, investigate, and prevent fraudulent activity, unauthorised access, cheating, bot usage, and any other conduct that violates our Terms and Conditions or applicable law.
• Customer Support: To respond to your enquiries, process complaints, and resolve disputes efficiently and effectively.
• Promotions and Personalisation: Where you have consented, to send you information about dddjl promotions, new games, and personalised offers relevant to your gaming history and preferences.
• Platform Analytics and Improvement: To analyse usage patterns, diagnose technical issues, improve platform performance, and develop new features and content for the dddjl gaming experience.
• Legal and Regulatory Compliance: To comply with orders, requests, or directions from PAGCOR, the NPC, AMLC, and other Philippine regulatory and law enforcement authorities.

Under the Data Privacy Act of 2012, dddjl relies on the following legal bases for the processing of your personal data:

• Consent: Processing for marketing communications, personalised promotions, and optional platform features is based on your express consent provided at the time of registration or subsequently through your Account settings. You may withdraw consent at any time.
• Contractual Necessity: Processing required to provide the services described in the dddjl Terms and Conditions — including Account management, game delivery, payment processing, and customer support — is necessary for the performance of the contract between you and dddjl.
• Legal Obligation: Processing required for KYC verification, anti-money laundering compliance, age verification, and responses to regulatory or law enforcement requests is carried out in fulfilment of legal obligations applicable to dddjl under Philippine law.
• Legitimate Interests: Processing for fraud detection, platform security, responsible gaming monitoring, and analytics is carried out on the basis of dddjl's legitimate interests in maintaining a secure, fair, and legally compliant platform, subject to those interests not overriding your fundamental privacy rights.

dddjl uses cookies and similar technologies (including web beacons and local storage objects) to operate the platform, enhance your experience, and collect analytical data. The following types of cookies are used on dddjl:

• Strictly Necessary Cookies: These cookies are essential to the operation of dddjl. They maintain your login session, store your Wallet state, and enable core platform functions. These cookies cannot be disabled without rendering the platform non-functional.
• Preference Cookies: These cookies remember your language preferences, display settings, and other personalisation choices on dddjl to improve your experience across sessions.
• Analytics Cookies: dddjl uses first-party analytics to understand how players navigate and use the platform. This data is aggregated and anonymised for internal reporting and platform improvement purposes.
• Security Cookies: Used to support our fraud detection and bot-prevention systems by analysing interaction patterns and distinguishing genuine human players from automated access attempts.

You may control cookie behaviour through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. However, disabling strictly necessary cookies will impair or prevent your access to dddjl.

dddjl does not sell, rent, or trade your personal data to third parties for their independent marketing or commercial purposes. We may share your personal data with the following categories of recipients strictly for the purposes described in this Policy:

• Payment Service Providers: GCash (Mynt), Maya (PayMaya Philippines), BDO, BPI, UnionBank, and other payment processors strictly to facilitate your deposit and withdrawal transactions. Each provider processes your data under their own privacy terms.
• KYC and Identity Verification Partners: Third-party identity verification service providers used to perform age and identity checks as required for KYC compliance. These providers are contractually bound to process your data only for verification purposes.
• Game Technology Providers: Software providers whose games are accessible on dddjl (e.g., Pragmatic Play, PG Soft) may receive anonymised session and result data as required for game integrity auditing and licensing compliance.
• IT and Cloud Infrastructure Providers: Trusted technology service providers who host, maintain, and secure the dddjl platform infrastructure. These providers are subject to strict data processing agreements and cannot use your data for their own purposes.
• Regulatory and Law Enforcement Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and Philippine law enforcement authorities, where disclosure is required by law, court order, or official regulatory direction.
• Professional Advisers: Legal counsel, auditors, and consultants engaged by dddjl who are bound by confidentiality obligations and may access personal data only to the extent necessary for their professional services.

Some of dddjl's service providers and technology partners may be located outside the Republic of the Philippines. Where personal data is transferred to a country outside the Philippines, dddjl ensures that appropriate safeguards are in place as required under the Data Privacy Act of 2012 and NPC guidelines, which may include:

• Standard contractual clauses or data processing agreements that impose data protection obligations equivalent to those applicable under Philippine law.
• Transfer only to recipients in jurisdictions that the NPC has determined provide an adequate level of protection for personal data.
• Your explicit consent to the transfer where required and where no other safeguard applies.

Where game software providers located outside the Philippines process game activity data, such processing is limited to anonymised technical data necessary for game certification and auditing. No personally identifiable information is transferred to game providers beyond what is strictly necessary.

dddjl retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods generally apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data must be retained for ongoing legal proceedings or regulatory investigations, the applicable period is extended until resolution.

dddjl implements appropriate technical and organisational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• Encryption in Transit: All data transmitted between your device and dddjl's servers is encrypted using TLS (Transport Layer Security) protocols. Look for HTTPS and the padlock icon in your browser's address bar when using dddjl.
• Encryption at Rest: Sensitive personal data stored in dddjl's databases is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within dddjl is restricted on a need-to-know basis. All staff with access to personal data undergo background verification and receive training on data privacy obligations under Philippine law.
• Password Security: Account passwords are stored in hashed form using a secure one-way hashing algorithm. dddjl staff cannot view your actual password.
• Two-Factor Authentication: OTP-based two-factor authentication via your registered Philippine mobile number protects your Account from unauthorised access.
• Fraud Monitoring: dddjl operates continuous fraud detection systems that monitor for unusual account activity, suspicious login patterns, and potential data breaches in real time.
• Third-Party Security Assessments: dddjl's security infrastructure is subject to periodic independent security assessments and penetration testing.

dddjl is strictly a platform for adults aged twenty-one (21) years and above, in compliance with PAGCOR's responsible gaming age requirements. dddjl does not knowingly collect personal data from individuals under the age of 21.

During registration, all users are required to declare that they are at least 21 years old and to provide a date of birth that confirms this. Identity verification (KYC) is conducted before withdrawal processing, during which age is confirmed against government-issued documents.

If dddjl discovers that personal data has been collected from a person under the age of 21, the relevant Account will be immediately closed, all data associated with that Account will be deleted, and any funds held in the Account will be handled in accordance with the dddjl Terms and Conditions and applicable regulatory requirements.

If you are a parent or guardian and believe a minor has created an Account on dddjl, please contact our Data Protection Officer immediately using the contact details in Section 13 of this Policy.

To exercise any of the data subject rights described in this Privacy Policy, you may submit a written request to dddjl's Data Protection Officer (DPO) using the contact information provided in Section 13. Your request should include:

• Your full registered name and dddjl Account username.
• A clear description of the right you wish to exercise (e.g., access, correction, erasure, objection).
• Any relevant details or context that will help us process your request accurately.
• A copy of valid government-issued identification to allow us to verify your identity before processing the request.

dddjl will acknowledge receipt of your request within three (3) business days and will respond substantively within thirty (30) calendar days of receipt, in line with the timeframes prescribed under the Data Privacy Act of 2012 and NPC regulations. Where the complexity or volume of requests requires additional time, we will notify you within the initial 30-day period and provide an expected completion date.

Some requests — particularly erasure requests — may be limited where dddjl is required to retain data to comply with legal obligations, regulatory requirements, or for the establishment, exercise, or defence of legal claims.

dddjl may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When we make material changes to this Policy, we will notify registered users through one or more of the following methods: a notification posted prominently on the dddjl platform, an SMS message to your registered Philippine mobile number, or a notification within the dddjl Account dashboard.

The revised Privacy Policy will be published on this page with an updated "Last Updated" date at the top of the document. We encourage you to review this Policy periodically to stay informed about how dddjl protects your personal information. Your continued use of dddjl after a material change has been notified constitutes your acceptance of the updated Policy.

dddjl has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions about this Policy, wish to exercise your data subject rights, or want to report a potential data privacy concern, you may contact us through the following channels:

• Data Protection Officer (DPO) Email: support at dddjl.club — include "Privacy Request" in your subject line for priority routing to the DPO team.
• Live Chat Support: Available 24/7 on the dddjl platform. For data privacy enquiries, live chat agents will escalate your request to the DPO team on the next business day.
• Support Hours: Monday to Sunday, 8:00 AM to 12:00 MN Philippine Standard Time (PHT).

For complaints or concerns that dddjl has not resolved to your satisfaction, you may also contact the National Privacy Commission of the Philippines, which is the regulatory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.